Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days
  • Europe : 3 - 14 business days
  • Australia, New Zealand and Oceania : 3 - 14 business days
  • Asia Pacific : 3 - 21 business days
  • Latin America and the Caribbean : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

I LOVE to do custom orders!

I do require payment prior to making a personalized order. You will receive a picture(s) of your order prior to finalizing the design and shipment.

Custom orders normally ship quickly, but I cannot guarantee the shipping date due to the back and forth nature of custom design.

Care instructions

All jewelry is delicate, but I use the best materials available in all my jewelry designs so your jewelry will last. Please do not wear your DreamCuff jewelry in the shower / swimming, as it is possible this will damage the gemstones or stringing materials.

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